Support policies

We offer a pet sitting service for your puppy while you are away on vacation. This is only for the puppies that we sell. We do not board dogs for the general public. There is someone present in our home 24/7 for added security and piece of mind. As well we have a security system that records video and audio in common areas of the facility.

Your pet will be safe and secure in our home.

We take pride in offering great customer support to our clients as well and we are available 24/7

You can contact us at anytime by telephone at 613-538-4577 with any concern about your new puppy.

You may get our answering machine but you can be certain that we will get back to you very expediently. If the matter is not urgent then email is most preferable: adele@thefurkids.com

Refund policy

Typically we do charge a non refundable $200 deposit on our puppies. This covers our time and the required documents that accompany the puppy when they go to their forever home. Of course we are flexible in this policy and we do consider urgent situations such as a death in the family, accidents, illness, etc. where a deposit could be returned at our discretion.

Examples of a non refundable situation: If you return a puppy a few days after bringing it home simply because you changed your mind and don't want a puppy after all or perhaps you decide to buy another type of puppy from another breeder it is only fair that we be compensated for our time and paperwork.